| Call Centre Clerk（职位编号：S42779_3） |
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| 德意志银行 |
| 公司行业： |
金融(银行/投资/保险/证券/基金) |
| 公司类型： |
民营企业 |
| 公司规模： |
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职位描述/要求 |
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Answer inbound calls from existing customer or clients in a professional manner and based on Call Centre knowledge pool;
Make outbound calls for sales, customer care, and other purposes;
Collecting / recording complaint, and jointly solving the complaint with relevant business unit;
Answer client enquiries from website and emails;
Complete required reports and documentation, for job tracking and for data analysis;
Continuously improve telescripts, call workflow, and knowledge pool for better customer service;
Strictly follow Call Centre rules and procedures in conducting daily job activities. |
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Language: Good at both written and spoken English and Chinese, also with standardized mandarin speaking which is crucial;
Excellent interpersonal and communication skills. Tele-sales experience/skill is an important advantage;
Professional phone manner;
A good team-player and able to work independently under pressure. Have the passion to work with colleague and maintain as a team, also can work properly under any pressure and stress;
Working experience: Ideally has more than 1 year call center or related job experience largely fitting into the job scope above;
Must be flexible to work any shift ranging from 7am-10pm;
Good at Microsoft office, excel, and other office tools;
Education: Bachelor or above. |
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联系方式 |
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作为全球金融界的领航企业之一，德意志银行拥有百年的专业经验，业务中心遍布全球73个国家，资产总额超过10,000亿欧元。同时，德意志银行以其广泛全面的财务产品及服务，竭诚满足全球客户的需求。
在不断更新及多变的市场中，德意志银行最宝贵的资产乃是多年以来积累的客户口碑及信任。德意志银行创新的金融产品及专业的服务已经得到全球客户及同行的广泛认可，受到世人瞩目。
德银专业理财服务以满足每一位客户的不同需求为主旨，无论是针对您的私人需求，还是企业需要，为了您能获得源源不断的收益，我们致力于为您提供个性化的财务计划。 |
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