| PC NRO APAC Manager(824) (职位编号:S181_47) |
|
 |
职位描述/要求 |
| |
Regional service delivery quality and monitor Service Delivery Performance towards Mus.
MU interface, operational forum and management of delivery escalations.
Optimization of regional resources and relevant regional resource coordination between regions.
Follow up alignment of GSDC capabilities in relation to the MU tactical resource planning.
Make recommendations to optimize cost of delivery and productivity.
Manage the request flow in MORE, in accordance with GSD Assignment.
Communicate and deploy generic processes, methods and tools to GSDC Competence Areas
Management of EDM (Ericsson Delivery Manager), GRM (Global Resource Manager) and PQM (Performance & Quality manager) roles
Support GSD Function Area Network Roll-Out initiatives.
KPI/Measurement
For the region and the product area: Service Evaluation, MU Satisfaction, Request Response Time,
Planned Demand, Actual Demand, relevant PA KPIs ( including a cost per delivered unit measurement)
|
| |
-Senior manager comfortable working at all levels of Ericsson management as necessary to inform, escalate, and/or to resolve issues.
-University graduate with either an engineering degree and strong business sense, or business degree with strong technical skills, or equivalent experience.
-Project management or line management experience.
-High drive and customer orientation
-Solid business understanding
-Good understanding of Ericsson service delivery and competence management processes
-Able to work and deliver under high pressure
-Position requires extensive international travelling |
|
 |
联系方式 |
|
 |
| 爱立信公司(Telefonaktiebolaget LM Ericsson)1876年成立于瑞典的斯德哥尔摩。从早期生产电话机、电话交换机发展到今天,爱立信的业务已遍布全球140多个国家,是全球领先的提供端到端全面通信解决方案以及专业服务的供应商。百多年来,秉承“构建人类全沟通世界”的愿景,爱立信始终专注于电信行业,不断定义电信行业“进步”的含义,并通过实现每一个“进步”,引领全球电信业的技术发展与变革,保持领先的市场地位。
目前,爱立信的业务体系包括:通信网络系统,专业电信服务,技术授权,企业系统和移动终端业务(拥有索尼爱立信移动通信公司50%的股份)。
爱立信是世界最大的移动系统供应商,能够为世界所有主要移动通信标准提供设备和服务,全球40%的移动呼叫通过爱立信的系统进行。爱立信拥有全球超过35%的GSM/GPRS/EDGE市场份额,以及40%的WCDMA市场份额。爱立信在IMS和软交换领域都保持着领先地位,同时也是世界最大的提供专业电信服务的公司。
秉承作优秀企业公民的理念,爱立信广泛贯彻可持续发展,一丝不苟地奉行公司的社会责任,并且设立了高质量、全范围的有效管理系统和运作。不仅被评为道琼斯全球可持续发展指数(DJSI)通信技术领域内可持续发展的领头羊,还因出色的环境管理系统获得了英国标准化协会颁发的世界第一个公司全球范围的ISO14001认证。 |
|
 |
|